Shipping & Returns

Cooling-off period/returns

It may happen that you want to return an order, perhaps because you don't like the product, or there may be another reason why you no longer want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the costs for returning the product from your home to the web store are for your own account. These costs are approximately €7.25 per package; consult your carrier's website for exact rates. If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at customerservice@achazz.com. We will then refund the due order amount within 14 days of your return notification, provided the product has been received back in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this depreciation of the product. So, handle the product with care and ensure it is properly packaged when returned.

Exchange a product?

Would you like to exchange your product? That's no problem at all. You can contact customerservice@achazz.com. However, you will bear the costs for returning the product yourself.

I have entered an incorrect delivery address!

Accidentally provided an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you.